Common questions

Two to three weeks for a routine examination, longer for a Saturday. Emergencies are same day if you ring before 10:00. Hygienist appointments are typically four weeks out.

48 hours notice, by phone or by replying to the SMS reminder. Inside that we charge $45 for a check-up slot and $115 for a longer appointment, waived the first time.

Yes, and we would rather you did. Continuity matters more in dentistry than people assume, because half of diagnosis is noticing what has changed since last time.

Mostly. Emergencies get worked into the morning list, so an 09:00 appointment is more reliable than an 11:30 one. If we are running more than fifteen minutes late reception will tell you when you arrive.

Yes, for ninety days, unless we find something under a filling that changes the treatment. In that case we stop, tell you, and re-quote before continuing. We do not add anything at the desk that was not on the plan.

Over $700, six or twelve months at 0%. Over $5,500, up to twenty-four months at 4.9% APR. It is arranged in the practice, takes about ten minutes, and needs photo ID and a bank account.

We are not on any insurer's panel, so you pay us and claim it back. We give you an itemised receipt with treatment codes, which every major insurer here accepts. Check your annual limit before starting a large plan.

Mostly it is time. A molar root canal booked properly takes two hours across two visits with rubber dam and a microscope. The materials are a small part of it. We publish the whole list so you can compare like for like rather than being quoted at the chair.

No, we have placed only composite and ceramic since 2018. We do not routinely remove sound amalgam fillings either, because taking out something that is working creates more problems than it solves.

There is no good evidence that intact amalgam fillings harm health in adults. If you want yours replaced for cosmetic reasons we will do it, but we will not tell you it is a medical necessity.

Bleeding gums are almost always inflammation from plaque at the gumline. Interdental brushes, the right size, once a day, do more than any mouthwash. Most people see a difference in two weeks. If it does not settle, come in.

Carbamide peroxide at the concentrations we use has a long safety record. Sensitivity during treatment is common and temporary. What is not safe is unregulated product bought online, some of which is acidic enough to strip enamel.

Yes, with the relevant healthcare regulator, registration Not applicable — concept. All four clinicians hold current professional registration and indemnity. Certificates are on the wall by reception.

Ground floor throughout, level access from the street, an accessible toilet, and two surgeries that take a wheelchair alongside the chair. Tell reception when you book and you will be given one of those.

Ask for the practice manager, or write to hello@example.com. You get an acknowledgement within three working days and a full response within twenty. If you are not satisfied, the healthcare regulator takes complaints independently and we will give you their details.

Occasionally, and only with your consent asked in advance, never sprung on you on the day. You can say no without it affecting anything.