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Contact and hours
24 Example Street, Sample City. Level access from the street, four parking spaces at the rear.
Reception
Demo phone
Mon to Fri 08:00 to 19:00
Sat 09:00 to 14:00
hello@example.com
Replies within one working day. Do not use email for anything urgent.
Out of hours
Ring the main number and the answerphone gives the on-call number. One clinician is on call every night and weekend.
Opening hours
| Day | Surgery | Reception |
|---|---|---|
| Monday | 08:30 to 18:30 | 08:00 to 19:00 |
| Tuesday | 08:30 to 18:30 | 08:00 to 19:00 |
| Wednesday | 08:30 to 18:30 | 08:00 to 19:00 |
| Thursday | 08:30 to 20:00 | 08:00 to 20:00 |
| Friday | 08:30 to 17:00 | 08:00 to 17:30 |
| Saturday | 09:00 to 14:00 | 09:00 to 14:00 |
| Sunday | Emergencies only | Answerphone |
Thursday evening clinics are for people who cannot take time off work and book up around three weeks ahead.
Parking
Four spaces at the rear, entered from the service lane behind the block. Street parking is unrestricted after 18:00 and on Sundays.
Accessibility
Level access from the pavement, no steps anywhere in the building, accessible toilet, and two surgeries that fit a wheelchair beside the chair. Hearing loop at reception.
Finding us
On the block between the two banks, dark green door, brass plate. The nearest landmark most drivers know is the Clifton Bridge underpass, two minutes north.
Complaints
If something goes wrong we would rather hear it from you than not. Ask for the practice manager on the day, or write to hello@example.com.
- Acknowledgement within three working days
- Full written response within twenty working days
- A meeting offered if you would prefer to talk it through
- If you remain unhappy, the healthcare regulator will consider it independently
Making a complaint does not affect your treatment or your registration here.