Pulsegrid / Customers
Seven hundred and forty organisations, from three host side projects to four thousand host estates. A few have let us describe their setup.
Logistics, 340 hosts, eu-central.
Moved from a usage-priced vendor after a single incident produced a bill 6 times the usual month. Same estate, same data volume, now a fixed line item. Kept the old system for three months in parallel before switching off.
Payments, 1,180 hosts, us-east and eu-west.
Two regions with strict data residency, so two separate organisations rather than one. Uses the Terraform provider so that every alert rule is in the same repository as the service it watches.
Retail, 90 hosts.
Runs entirely on the deploy timeline. Their rule is that no incident review starts without it on screen.
Healthcare, 210 hosts, self-hosted.
Runs the whole stack in their own VPC under the source-available licence, with no connection back to us at all. They take agent releases on their own schedule, typically a month behind, and we have never seen a byte of their data.
| Metric | Value | As at |
|---|---|---|
| Organisations | 741 | 1 September 2026 |
| Hosts monitored | 212,000 | 1 September 2026 |
| Spans ingested, monthly | 4.1 trillion | August 2026 |
| Median query time | 340 ms | Rolling 30 day |
| Platform uptime | 99.98% | Trailing 12 months |
| Support first response, median | 2 h 40 m | August 2026 |
Uptime and support figures are published monthly on the status page whether they are good or not.