Skip to content
Interactive concept · Fictional business and sample data · Back to portfolio
Portfolio
Contact Explore plans

Pulsegrid / Contact

Contact

Support is handled by the engineers who build the product. There is no first line that reads from a script.

Support

support@example.com
In-app chat on Team and Scale.
Median first response 2h 40m.

Sales

sales@example.com
For self-hosting, volume pricing, procurement paperwork and security review.

Security

security@example.com
PGP key on the trust portal. Acknowledged within 24 hours.

Response targets

SeveritySoloTeamScale
Sev 1, platform downBest effort2 hours30 minutes, 24/7
Sev 2, degradedBest effort1 business day4 hours
Sev 3, questionCommunity2 business days1 business day
Feature requestPublic trackerPublic trackerReviewed with your named engineer

Send us something

Include your organisation slug if you already have an account. It makes everything faster.

Demonstration build. Nothing is sent anywhere.

Try the form with sample details. Nothing is sent or stored.

Registered office

Pulsegrid GmbH
24 Example Street
Sample City
Sample country

Company no. Not applicable — concept. VAT Not applicable — concept. We do not have a phone line for support, because everything we need from you is easier to send in writing.